IMPORTANT!!!! READ BEFORE YOU PROCEED
As COVID-19 Pandemic persists, we understand that having a puppy companion can go a long way. If you feel like a puppy is what you need, know that we are here to assist you through the process. As we look forward to a time when we’ll be able to come together and do business as usual, We’ve had to make adjustments in the way we do business. These adjustments are meant to keep our customers, puppies and team members safe.
Below are some of the frequently asked questions/answers by customers. Read carefully before proceeding with the transaction.
– 5 Year anniversary promo.
The prices are reduced because we are having our 5 year anniversary promo. The promo ends on Saturday this week. If you purchase while the promo is on, they will cost $499 per puppy and $799 if you purchase two puppies. The promo includes free delivery.
After that puppies will cost $1,999 and there will be an additional $150 delivery charge.
– About our Company
We are an exclusive online puppy store. Our puppies come from a network of breeders across the country. We train and monitor every breeder within our network to make sure that breeders adhere to best practices and puppies meet the highest quality standards. We have a zero tolerance for puppy mills.
– Puppy Pickup and visits
Sorry we don’t currently allow pickups or visits due to social distancing measures imposed by the Corona Virus restrictions. We look forward to a time when we can come together again and do business as usual.
– How shipping works.
We ship the puppies via air or ground delivery using professional pet shipping companies. Our shippers range from established airlines to third party shippers.
The puppies are shipped in Cabin area, accompanied by a nanny. Our choice of shipper and method of shipping will depend on how far you are located from us and which shipper has availability to your location at the time of shipping
– Shipping Cost.
Usually we charge an additional $150 for shipping but The current promo includes free delivery.
– Delivery of Puppy
Puppies are typically delivered to the buyer’s address within 48 hours of purchase. We handle all paperwork and logistics required. Prior to delivery, you will receive a shipping tracking number and itinerary showing all delivery info.
After you purchase you puppy, sit back, relax and we’ll handle everything to deliver you puppy within 48 hours.
– Return Policy
All purchases on our website are covered by a 30 days money back guarantee. That means within 30 days of purchase, you can return the puppy for a full refund. To return a puppy, contact us. Within 24 hours, we will have our shipper pick up the puppy from you location and issue you a refund.
– Are the puppies Registered?
The puppies come with an AKC application form. If you wish to register the puppy simply fill out the form and file with the AKC. It cost $75 to file for registration.
– Are the puppies spayed/neutered?
Our puppies are neither spayed or neutered. We can however have them spayed or neutered for free if you want us to. This will delay the delivery by 1 additional day.
– Can I breed the puppies?
Yes, all our puppies come with full breeding rights. They also come with pedigree documents and AKC applications.
– Are the puppies trained?
All our puppies go through basic obedience and behavioral training before being listed. We also send them along with a handbook to help you perfect the training as they grow older.
– Does COVID-19 affect delivery of puppies?
No it doesn’t. We deliver all puppies within 48 hours of purchase. Dogs are not affected by COVID-19 and do not require quarantine upon delivery.
– Life Time Satisfaction Guarantee.
They come with a health certificate and life time guarantee against any birth or genetic defect. We guarantee that within the lifetime of the puppy, if the puppy was found to have any birth defect or genetic decease, we will either replace your puppy or issue a full refund of the purchase price.
These are unprecedented times. Above adjustments will remain in place until it is safe to come back together again and do business as usual. Feel free to contact us if you have any additional questions, concerns or need assistance. Thank you for supporting our business in these times.